More work from home jobs

 

Happy Sunday friends! It’s my favorite TV night tonight because I’m a huge The Walking Dead fan! lol! That’s the only thing I like about Sunday.  It’s back to my full-time job tomorrow.  It’s been a few days since I’ve shared a work from home opportunity so I have some to share.  I’ll get right to the jobs for you.

The first is:  Support.com a leading provider of cloud-based software and services for technology support.

Current career opportunities:  Remote Services Technician Location: US

Duties:

  • Answer inbound calls and greet customers
  • Determine scope of customer issue in an effective and professional manner
  • Manage credit card processing when necessary
  • Encourage completion of customer survey
  • Effectively resolve customer issue in a timely manner
  • Properly document all customer interactions
  • Adhere to quality standards determined by company and client
  • Represent company in a professional and ethical manner
  • Maintain high level of customer satisfaction with focus on first call resolution
  • Resolve customer requests by investigating problems, developing solutions and recommend additional products and/or services relevant to assessment of the customer needs.

Skills:

  • Excellent written and oral communication skills
  • Ability to interpret a flow chart to deliver a work process
  • Ability to learn new technical concepts quickly
  • Communicate technical directions over the phone to inexperienced computer users
  • Excellent customer interaction skills
  • Strong organizational and multitasking skills
  • Ability to problem-solve
  • Ability to follow written instructions
  • Ability to work in a fast paced changing environment
  • Ability to work in a very structured environment with scheduled rest and meal periods
  • Type 30 to 40 words per minute

Working for Support.com:

During Training – $9.00 per hour*

  • After Training – $10.25 per hour**
  • Testing required
  • Extra Hours Available
  • 100% Work from Home
  • Medical, Dental, Vision benefits
  • 401K plan
  • Paid Time Off
  • Paid Training
  • Promotional Opportunities
  • Employee Stock Purchase Plan

*$8.50 per hour plus $.50 cent per hour for reimbursement

**$9.75 per hour plus $.50 cent per hour for reimbursement

The next work from home job with Support.com is:  Client Services Technician Location: US

The Client Services Technician is an entry level role which provides inbound customer service support for basic troubleshooting and resolution of service related problems for high speed internet and wireless gateways. This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high quality customer service experience. As a Client Services Technician you will be fully trained to perform the following duties.

Duties:

  • Actively listen to customer needs and offer appropriate education of products and services to prevent churn.
  • Respond real time to customer Inbound questions and problems.
  • Make outbound calls to touch base with new customers, determine if satisfied or need help, and ensure the customer is satisfied with their new installation.
  • Utilize resources to upsell and explain competitive edge.
  • Effective use of persuasive techniques to overcome objections.
  • Educate customers in the use of installed products, service offerings, billing, charges, and product features.
  • Resolve customer complaints and situations calmly and courteously.
  • Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet.
  • Troubleshoot and resolve issues when the customer is using a smartphone app.
  • Meets retention, sales and customer service performance metrics.
  • Explain and instruct the customer on the value and operation of the product and service.
  • Retain customers at high risk for churn.

Skills:

  • Can demonstrate active learning skills, ownership and empathy in providing a customer with the service they need.
  • Ability to interpret a flow chart to deliver a work process.
  • Demonstrated ability to listen, diagnose troubleshoot and solve technical and service related issues.
  • Communicate technical directions over the phone to inexperienced computer users.
  • Ability to learn new technical concepts quickly.
  • Communicate and present complex information effectively on the telephone demonstrating a professional tone, voice inflection and intonation.
  • Strong organizational and multitasking skills.
  • Ability to follow written instructions and integrate changes in instruction effectively.
  • Strong written communication skills.
  • Ability to work in a very structured environment with scheduled rest and meal periods

Qualifications:

  • 1 year of related experience in a customer service and/or technical support environment.
  • Understanding of wired and wireless home networks using multiple network technologies such as cable modems, routers, printers, etc. (DNS, DHCP, WAN, LAN, TCP/IP, Port Forwarding).
  • Working knowledge of computers, smart phones, tablets and other peripheral devices.
  • Successfully pass our technical test and complete our interview process.
  • Pass an extensive background check.

 Working for Support.com:

  • $11.00 per hour*
  • Spanish Speaking Bilingual Differential
  • Testing required
  • Extra Hours Available
  • 100% Work from Home
  • Medical, Dental, Vision benefits
  • 401K plan
  • Paid Time Off
  • Paid Training
  • Promotional Opportunities
  • Employee Stock Purchase Plan

*$10.50 per hour plus $.50 cent per hour for reimbursement

If you are interested in these jobs at Support.com check out their website: https://www.support.com

 

The next opportunity I have for you is:  wordZXpressed Location:  US

wordZXpressed Transcription Services is a highly skilled team that works hard to produce the quality transcription on which our clients depend.

NON-MEDICAL TRANSCRIPTION POSITIONS: AVAILABLE

We have many positions available for candidates with at least 1 year of experience transcribing.

The two placement options currently includes transcribing automobile insurance claim adjuster’s interviews with the insured and/or the claimant in Q&A format.

The other is for financial/insurance queue-based content. High volume and night positions are available as well.

Legal or Court Reporting training or experience is a PLUS.

Visit their website at:  https://www.wordzx.com/careers or contact them at:  1-800-872-6079

 

Here is one more opportunity for you:  Worldwide 101 

Founded in 2009, Worldwide101 is a premium virtual assistant company with team members in North America and Europe. Worldwide 101  helps founders and executives move their business forward by providing highly skilled assistants they can trust to represent their business and carry out responsible tasks.

EXPECTATIONS:

  • A can-do attitude and a proactive outlook
  • A high level of internet knowledge and a solid understanding of cloud-based technologies
  • Advanced skills within your professional industry
  • A computer with up-to-date software
  • Reliability, trustworthiness and discretion
  • Strong time management and efficiency
  • Professionalism in all communications
  • Steadiness and dependability with great flexibility
  • Quick to learn and grasp new concepts
  • A fast and reliable internet connection
  • Friendly!

If you are interested in applying for a work from home position at Worldwide 101, check out their website:  https://worldwide101.com or contact them at:  1-800-456-0633

Well, that’s all I have for tonight.  I truly hope this benefits someone.  I’ll be checking back in soon! Have a great night! xoxo Erica